Belgian leader in security surveilance services chooses PRESTO to manage business acquisition of competitor
May 2020
Go BackProtection Unit is a Belgian company established in 2008 and specialising in the supply of security services. Its mission is to anticipate and to respond professionally to the needs of its customers while increasing the satisfaction of staff members by developing their skills, their versatility, their autonomy, their sense of responsibility and their motivation in compliance with quality standards.
In the summer of 2019, Price Waterhouse Coopers (PwC) contacted us to assist their client, Protection Unit with the restructuring of the company as it was merging with its former competitor Fact Group and needed a robust digital solution to capture and catalogue business processes, report KPIs and cascade the long-term strategic vision of the organisation into measurable annual objectives.
The partnership
To support Protection Unit’s 3 major offices (Liege, Brussels & Antwerp), we chose Luxembourg-based MK PM Consulting to take the lead role in the product installation to ensure quality training of the Senior Management Team and accuracy in the data upload consisting of 400 circa new KPIs.
From spreadsheets to real-time, cloud-based performance management
With digital transformation on the top of its agenda and looking for a more effective way to measure and govern daily business activity, Protection Unit chose PRESTO KPI as its KPI management solution to accelerate tactical decision making and remove the risks and administrative burden of using off-line solutions (e.g. spreadsheets) to manage its 350+ KPI portfolio.
OBJECTIVES
- 01Put structure to the post-acquisition organisation giving visibility into functions, roles & responsibilities
- 02Group the portfolio of 350+ KPIs into categories and sub-categories to allow for quicker accessibility to information in times of necessity
- 03Support 16 Division Heads in the handoff and training of the KPI management solution PRESTO
- 04Capture the taxonomy of business processes at the team level allowing team leads to link underperforming KPIs to process optimisation opportunities
- 05Reduce time dedicated by stakeholders to excessive documentation, paperwork and communication
Protection Unit has a fleet of over 700 surveillance drones
Immediate results
In addition to numerical results, PRESTO offered a company-wide sense of urgency, sense of ownership, and sense of purpose discipline among the users group equipping each with a wide set of problem-solving tools while embedding the fundamentals of Lean in daily operations.
6 hours (cumulative)
was all that was needed to get the management team up-and-running through videos and online remote support sessions
16 team leaders
& their personnel and roles and responsibilities captured
350+ KPIs
Loaded & ready on day 1 of training for the team leaders
10 reports
introduced, agreed and actively used to communicate operational variance and improvement opportunities
24 hours per month
$aved on administrative activities (elimination of spreadsheets to manage data retrieval, report compilation, etc.)
KPI training launch
The first introduction of PRESTO to the Protection Unit was this tailor-made video of their KPI portfolio mapped to their organisational structure
Optimise performance with PRESTO continuous improvement
The second phase of the training program included using PRESTO to digitally catalogue processes and the optimisation opportunities resulting from faulty handoffs and process bottlenecks (aka wastes)
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