Module #3
Issue & Ticket Management
Empower your team with real-time issue capture, root cause analysis and dynamic management support
START NOW
Douse the stress and ignite success!
Issue management software for growth leadership
Leverage and launch
robust automation
Stop chasing your staff
for status updates
Become a
hands-on leader
Transition from fire fighter to empire builder
Being in constant fire fighting mode can lead to increased stress, decreased productivity, and missed opportunities for proactive problem-solving. It's time to break free from these challenges.
Presto P-D-C-A streamlines issue and ticket management fostering increased sense-of-urgency and sense-of-accountability at the staff level to allow managers more time to lead and build your business.
Module #3
Issue & Ticket Management
Delegate,
and get out of the way!
Say goodbye to the confusion, govern with confidence!
With Presto P-D-C-A, you gain a unified space where all levels of staff understand their role in the issue management process and the tools they need to support the company efficiently.
Enhance sense-of-urgency in 4 easy steps
1. CAPTURE
ISSUE / INCIDENT
Staff capture issues, complaints, incidents, near-miss incidents etc. from their laptops or hand-held devices
2. ACKNOWLEDGE, APPROVE & LAUNCH ACTION PLAN
Issue lands on the Issue Management dashboard & assigned to team leader to (1) accept/reject, (2) assign urgency, (3) implement containment measure, (4) confirm type (SQDC). Once approved, action plan & deadline is assigned & communicated to task force using the R-A-C-I Accountability Matrix
3. TASK FORCE CARRIES OUT ACTION PLAN
Give staff the mandate, incentive and tool kit they need to effortlessly close tasks & track progress. Send information-rich follow-up/chaser/reminders automatically or via manual pushes to ensure nobody falls asleep at the wheel.
4. GOVERN, COACH OR GET 'HANDS-ON'
Utilize the dashboard to govern and observe while leveraging automated and manual 'push' emails & alerts to send information-rich follow-ups and reminders, ensuring everyone stays alert and committed throughout the issue closure cycle.
Subscribe Now!
Purchased all core issue management features in the 'Entrepreneur' subscription plan
Need a dedicated consultant to launch your
Issue & Ticket Management program?
The value proposition
Bid farewell to scattered information, accountability uncertainties, and operational bottlenecks. With Presto P-D-C-A, unlock a cohesive hub that serves as the single source of truth, providing your team with a platform to effortlessly capture, collaborate on, and enhance issue resolutions, policies, and processes
Experience the transformative advantages of a simplified, transparent solution with a pricing structure that ensures fairness and accessibility. Say goodbye to the hassle of issue management confusion and concentrate on the work that truly matters, all while saving costs associated with prolonged issue resolution and operational inefficiencies
Enhance your company's sense of urgency to create a safer workplace. No more confusion, lost details, or overlooked tasks. With Presto P-D-C-A, douse the stress and ignite success by stepping out of the fire fighter's role and into leadership excellence, safeguarding your reputation and driving results
UNLOCK POTENTIAL, DRIVE RESULTS WITH Presto P-D-C-A
Are you striving to lead your business into a new era of transformation, but hindered by outdated methods causing confusion and doubt? It's time to break free from the shackles of stagnation and propel your team towards success with Presto P-D-C-A.
In the face of rapid business growth, your current tools and methods are holding you back, resulting in delays, missed targets, and a lack of clarity that hinders your team's potential. Presto P-D-C-A is the solution you need, offering clarity and transparency to empower your team with clear objectives and non-confrontational transparency. React swiftly to challenges, providing hands-on leadership and support when it's needed most.
Signing up for Presto P-D-C-A is quick and easy. Receive a fully equipped corporate template ready for use and start customizing it to transform your business strategy. Contact us today to say goodbye to analysis paralysis, missed targets, and mediocre performance. Start executing on your commitments with Presto P-D-C-A, unleashing your team's full potential!
CONTACT US TODAY so you can stop losing time and instead start executing on your commitments.
SAVE TIME
SAVE MONEY
SAVE REPUTATION
We know the frustration from prolonged issue resolution, unclear accountability, and the challenges of navigating through unorganized information
Whether overseeing a team of IT professionals tackling technical glitches, managing incidents in a bustling health care setting, or coordinating tasks for a small marketing agency, operational efficiency requires a strategic approach to issue management. With Presto P-D-C-A, bid farewell to scattered information, accountability uncertainties, and operational bottlenecks. Unlock a cohesive hub that serves as the single source of truth, providing your team with a platform to effortlessly capture, collaborate on, and enhance issue resolutions, policies, and processes. Enhance your company's sense of urgency to create a safer workplace. No more confusion, lost details, or overlooked tasks. Say goodbye to the hassle of issue management confusion and concentrate on the work that truly matters. Experience the transformative advantages of a simplified, transparent solution with a pricing structure that ensures fairness and accessibility.
Follow us on LinkedIn
Minimal & Affordable!
Unique Features
Corporate Functional
Org Chart
Presto creates a function-centric focus among its user group. With the creation of any process, project, or task, users are 'forced' to understand how your organisational hierarchy will be impacted
R-A-C-I
Accountability
Enhance sense-of-ownership at all levels using the R-A-C-I matrix so each person feels accountable for the work they have been assigned
Enhanced Roles &
Responsibilities
Help team leaders 'manage up' by aligning roles to work they have been assigned to quickly identify where situations of over & under staffing exist
Alerts, e-mails &
Notifications
Configure e-mail messages and alerts to each phase of the Plan-Do-Check-Act cycle to ensure no one misses a deadline
Document, File
& Media Management
Catalogue and make available with one click all the critical documents needed to support your work. Supports all shared drive formats!
Incident Orchestration
Use the magic of plan-do-check-act to schedule, assign and sequence every component of your incident management action plan until completion without missing a beat
Activity Road map & Gantt
Line up each work activity on your work horizon to see what's going on, when and what key dependencies need addition attention to ensure risk of delay stays to a minimal
Checklist Workflow Manager
Save your step-by-step checklists online to make all process know-how is visible and readily available. Activate the automated scheduler to ensure checklists are transformed into work flows with timeframes and owners
Kanban
Put structure into your workflow via PLAN-TO-CHECK-ACT to allow for increased execution discipline or build your own kanban boards from scratch
Issue, Ticket & Incident Management
4-minute simulation video
Sustain Continuous Improvement in 8 Steps
3-minute explainer video
Join our growing community of users
The value from the TOPP TI consultants and their continuous improvement platform Presto PDCA is a truly unique offering that is unmatched
by other vendors pushing their CI products and services in the market.
Heather Fegan
Director of Continuous Quality Improvement at Alvis, Ohio, USA
Presto played a key role in assisting our company in the acquisition of one of our former competitors by quickly and efficiently identifying,
mapping and communicating our post-acquisition's operating model, its processes and the roles and responsibilities of those responsible for each.
Nicolas De Angelis
CFO at Protection Unit, Liege, Belgium
Presto is a source of inspiration for our staff in the way it puts structure into the roles and responsibilities that are essential to our business.
Shabbir Haideri
General Manager at Union Paper Mills, Dubai, United Arab Emirates
With Presto and its highly skilled support team, we were able to successfully create, train and sustain a PMO
to govern and support our department leaders reducing risk and saving significant time'.
Mamadou Mbengue
CEO at Free Telecom, Senegal, Africa
FAQs
We're excited to announce our 2024 freemium offer, allowing you to start using our Issue Manager immediately and completely free of charge. This includes three user licenses and requires no credit card for the subscription. Please note that there are limitations on the number of emails and the total number of issues that can be entered monthly under the freemium plan. To unlock additional features and remove these limitations, consider upgrading to our Basic plan for approximately $12 per month. Also, please be aware that the subscription does not include access to the mobile app, which is charged separately. Upgrade today to experience the full power of our comprehensive issue management solution.
You'll start experiencing value as soon as you begin capturing issues from your business and mapping them on your dashboard. The key is to establish a daily discipline of placing all your operational issues on the dashboard, adding action plans, and assigning them accordingly. We strongly recommend that you don't try to use multiple systems and/or methodologies to do this. 'The real value emerges when you consistently utilize the dashboard and governance reports to identify areas of risk and engage with those assigned to action plan task forces, whether personally or virtually, by leveraging our automated and manual push e-mails. This proactive approach ensures that issues are swiftly addressed, risks are mitigated, and your operational efficiency is optimized.
With effective training and dedication, new users require only 4-6 hours per team lead to become truly proficient in the software's usage. This streamlined approach ensures a quick transition to competency, allowing your team to leverage the platform's full potential efficiently.
Mastering Presto P-D-C-A's issue management module relies on the efficient capture of issues, incidents, and tickets by your team as they occur, either entering them directly into the system or assigning the task to a team member with a software license. While our self-service online training portal offers helpful videos and resources, forward-thinking companies committed to rapid on boarding can benefit from our consulting services. Choose dedicated Customer Success Representatives who function as coaches, trainers, and collaborative idea partners. This personalized support, accessible through direct consulting hours or the monthly Issue Management consulting bundle, proves exceptionally valuable, especially during the initial weeks of the setup and implementation process.
Presto P-D-C-A offers time-saving integrations and automations, including seamless e-mail integration with major platforms (MS Outlook, Gmail, Yahoo, etc.). Send push e-mails rich in information directly from your e-mail service provider on demand, enabling quick communication. Additionally, our platform integrates with major document management systems (Google Docs, SharePoint, MS 365, OneDrive, etc.), ensuring immediate access to documents from the Presto P-D-C-A dashboard for enhanced efficiency.
Clients served
