Ohio-based behavioural health services provider uses PRESTO Quality Assurance for company-wide CARF re-accreditation/audit
Go BackTurning lives around
Alvis (alvis180.org) is a 400+ employee non-profit human service agency that serves nearly 8,000 men, women, young adults and children in Ohio each year in criminal justice re-entry and family support programs, behavioural health, and substance abuse treatment services.
Summary
In Alvis's 2021 pursuit to be re-accredited by CARF, a worldwide independent, nonprofit organization focused on advancing the quality of health services, our platform, PRESTO Quality Assurance was used to support the extensive list of quality checks necessary for the accreditation.
A team of 3 quality assurance specialists from Alvis's Continuous Quality Improvement (CQI) team partnered with the external team from CARF together with the business leads of Alvis's Behavioral Health Department to implement CARF's end-to-end quality management program.
The objective
Support the CARF re-accreditation process by using PRESTO Quality Assurance software to identify and track all non-conformance situations ensuring appropriate corrective actions are successfully implemented in impacted areas of the Alvis Behavioral Health Department
About CARF
The CARF International group of companies currently accredits more than 60,000 programs and services at over 28,000 locations
More than 15.3 million persons of all ages are served annually by 8,000-plus CARF-accredited service providers. CARF accreditation extends to countries in North and South America, Europe, Asia, and Oceania.
Heather FeganAlvis Division Director of Data, Research & Technology
" With all audits setup and feeding to my dashboard, I don't need to disturb my staff or the business to know exactly where we are and what are the critical next steps' "
Results to date
25 audit types identified
The original CARF audit reported on 400+ pages was grouped into 25 macro audit categories
85% time savings!
Considering the checklists, observations captured and non conformance projects managed, PRESTO allowed for all of this to be completed in one easy-to-access place
1,200 checklist reviews!
CARF accreditation is no joke! In PRESTO all 1,200+ quality checkpoints were included in the 158 micro categories
11 corrective actions captured
The team scored well identifying only 11 areas that required corrective activities from non conformances
3 users trained
2 team members and a backup from the Alvis Continuous Quality Improvement team was all that was needed to ensure all core information was captured and reported correctly
3 hours dedicated
Training in PRESTO included a weekly 30-minute session with the 3 key users. In total, 3 hours is all that was needed to see the team completely independent
Turning lives around
CASE STUDY COMPLETE DETAILS
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