Process Competencies
The Process Competencies feature adds another layer of value by aligning processes with the competency assessments of team members. Using the Lean Skills matrix, and Presto's unique 4-steps-to-excellence competency baseline tracker, team leaders can assess and document the competency levels of staff assigned to specific roles. This feature makes it easy to identify skill gaps and areas where further development is needed. By aligning competencies with processes, team leaders can ensure that their teams are not only well-equipped to execute their tasks but also continually improving. This focus on skills development is critical for maintaining a high-performing workforce and achieving long-term business success.
Start Here!
Explainer Video
Part I. Assessing Process Competencies
1. Click here to access the process catalogue workbench
2. Click on the staff count for the in-scope macro (or micro) process
3. Select a process competency which requires modification
4. Select the new competency assessment for the person-process
5. Click here to save
Part II. Viewing Process Competencies from the Contacts Panel
6. Click here to select contact (aka staff) listing
7. Select contact (aka staff member)
8. Click here to access the skill & competency summary panel
9. View roles & competency assessments
10. Toggle staff members to see individual results
11. Click here to access the personal competency report
Part III. Reporting Process Competencies from the Process Competency Dashboard
12. Click here to access the Process Competency Dashboard
13. Click here to view a list of process competencies cross-referenced to staff
14. Congratulations! You have completed the exercise
