Mapping Process Touchpoints
(aka Handoffs) using the
SIPOC Workbench
The Process Touchpoints feature, also known as SIPOC (Suppliers, Inputs, Process, Outputs, Customers), provides a comprehensive workbench for mapping the inputs and outputs of each process. This feature is crucial for identifying key handoffs and understanding the relationships between different process elements. By completing this exercise, process owners can gain valuable insights into where continuous improvement opportunities exist. However, it requires that the organizational structure and key external relationships (clients and service providers) have been properly set up. With SIPOC mapping, companies can enhance process visibility, improve coordination, and drive process optimization initiatives.
Start Here!
SIPOC Explainer Video
Tip! At the end of this exercise is a bonus video on using SIPOC
to capture process handoff / interaction waste. Stay tuned!
Capturing Process Touchpoints Using the SIPOC Workbench
1. Click on the team whose SIPOC workbench you would like to access
2. Click here to access the SIPOC workbench
3. Click on the process of choice to expand the Suplier-Customer / Input-Output view
4. Access the search box to find your team and/or contact of choice
5. Use the drag-n-drop to assign a team/contact as a Supplier
6. Access the Interaction Panel | Use the drag-n-drop to identify the type of handoff/interaction
7. Congratulations! You have successfully created a Supplier and Input.
Continue for all Suppliers (Inputs) and Customer (Outputs)
