Douse the stress and ignite success!
Issue management software for growth leadership

Leverage and launch
robust automation

Stop chasing your staff
for status updates

Become a
hands-on leader

Transition from fire fighter to empire builder

Unplanned issues leads to increased stress, decreased productivity, and missed opportunities.
Presto P-D-C-A increases sense-of-urgency at the staff level to allow managers more time to lead and build your business

Dashboard #5
Issue & Ticket Management

Delegate,
and get out of the way!

Say goodbye to the confusion, govern with confidence!
With Presto P-D-C-A, you gain a unified space where all levels of staff understand their role in the issue management process and the tools they need to support the company efficiently.

Enhance sense-of-urgency in 4 easy steps

1. CAPTURE
ISSUE / INCIDENT

Staff capture issues, complaints, incidents, near-miss incidents etc. from their laptops or hand-held devices

2. ACKNOWLEDGE, APPROVE & LAUNCH ACTION PLAN

Issue lands on the Issue Management dashboard & assigned to team leader to (1) accept/reject, (2) assign urgency, (3) implement containment measure, (4) confirm type (SQDC). Once approved, action plan & deadline is assigned & communicated to task force using the R-A-C-I Accountability Matrix

3. TASK FORCE CARRIES OUT ACTION PLAN

Give staff the mandate, incentive and tool kit they need to effortlessly close tasks & track progress. Send information-rich follow-up/chaser/reminders automatically or via manual pushes to ensure nobody falls asleep at the wheel.

4. GOVERN, COACH OR GET 'HANDS-ON'

Utilize the dashboard to govern and observe while leveraging automated and manual 'push' emails & alerts to send information-rich follow-ups and reminders, ensuring everyone stays alert and committed throughout the issue closure cycle.

The value proposition

Bid farewell to scattered information, accountability uncertainties, and operational bottlenecks. With Presto P-D-C-A, unlock a cohesive hub that serves as the single source of truth, providing your team with a platform to effortlessly capture, collaborate on, and enhance issue resolutions, policies, and processes

Experience the transformative advantages of a simplified, transparent solution with a pricing structure that ensures fairness and accessibility. Say goodbye to the hassle of issue management confusion and concentrate on the work that truly matters, all while saving costs associated with prolonged issue resolution and operational inefficiencies

Enhance your company's sense of urgency to create a safer workplace. No more confusion, lost details, or overlooked tasks. With Presto P-D-C-A, douse the stress and ignite success by stepping out of the fire fighter's role and into leadership excellence, safeguarding your reputation and driving results

UNLOCK POTENTIAL, DRIVE RESULTS WITH Presto P-D-C-A

Are you striving to lead your business into a new era of transformation, but hindered by outdated methods causing confusion and doubt? It's time to break free from the shackles of stagnation and propel your team towards success with Presto P-D-C-A.

In the face of rapid business growth, your current tools and methods are holding you back, resulting in delays, missed targets, and a lack of clarity that hinders your team's potential. Presto P-D-C-A is the solution you need, offering clarity and transparency to empower your team with clear objectives and non-confrontational transparency. React swiftly to challenges, providing hands-on leadership and support when it's needed most.

SAVE TIME

SAVE MONEY

SAVE REPUTATION

We know the frustration from prolonged issue resolution, unclear accountability, and the challenges of navigating through unorganized information

Whether overseeing a team of IT professionals tackling technical glitches, managing incidents in a bustling health care setting, or coordinating tasks for a small marketing agency, operational efficiency requires a strategic approach to issue management. With Presto P-D-C-A, bid farewell to scattered information, accountability uncertainties, and operational bottlenecks. Unlock a cohesive hub that serves as the single source of truth, providing your team with a platform to effortlessly capture, collaborate on, and enhance issue resolutions, policies, and processes. Enhance your company's sense of urgency to create a safer workplace. No more confusion, lost details, or overlooked tasks. Say goodbye to the hassle of issue management confusion and concentrate on the work that truly matters. Experience the transformative advantages of a simplified, transparent solution with a pricing structure that ensures fairness and accessibility.

Minimal & Affordable!

Unique Features

Corporate Functional
Org Chart

Presto creates a function-centric focus among its user group. With the creation of any process, project, or task, users are 'forced' to understand how your organizational hierarchy will be impacted

R-A-C-I
Accountability

Enhance sense-of-ownership at all levels using the R-A-C-I matrix so each person feels accountable for the work they have been assigned

Enhanced Roles &
Responsibilities

Help team leaders 'manage up' by aligning roles to work they have been assigned to quickly identify where situations of over & under staffing exist

Alerts, e-mails &
Notifications

Configure e-mail messages and alerts to each phase of the Plan-Do-Check-Act cycle to ensure no one misses a deadline

Document, File
& Media Management

Catalogue and make available with one click all the critical documents needed to support your work. Supports all shared drive formats!

Incident Orchestration

Use the magic of plan-do-check-act to schedule, assign and sequence every component of your incident management action plan until completion without missing a beat

Activity Road map & Gantt

Line up each work activity on your work horizon to see what's going on, when and what key dependencies need addition attention to ensure risk of delay stays to a minimal

Checklist Workflow Manager

Save your step-by-step checklists online to make all process know-how is visible and readily available. Activate the automated scheduler to ensure checklists are transformed into work flows with timeframes and owners

Kanban

Put structure into your workflow via PLAN-TO-CHECK-ACT to allow for increased execution discipline or build your own kanban boards from scratch

Issue, Ticket & Incident Management

4-minute simulation video

Sustain Continuous Improvement in 8 Steps

3-minute explainer video

Join our growing community of users

The value from the Customer Success team and their continuous improvement platform Presto PDCA is a truly unique offering that is unmatched
by other vendors pushing their CI products and services in the market.

Heather Fegan

Director of Continuous Quality Improvement at Alvis, Ohio, USA

Presto played a key role in assisting our company in the acquisition of one of our former competitors by quickly and efficiently identifying,
mapping and communicating our post-acquisition's operating model, its processes and the roles and responsibilities of those responsible for each.

Nicolas De Angelis

CFO at Protection Unit, Liege, Belgium

Presto is a source of inspiration for our staff in the way it puts structure into the roles and responsibilities that are essential to our business.

Shabbir Haideri

General Manager at Union Paper Mills, Dubai, United Arab Emirates

With Presto and its highly skilled support team, we were able to successfully create, train and sustain a PMO
to govern and support our department leaders reducing risk and saving significant time'.

Mamadou Mbengue

CEO at Free Telecom, Senegal, Africa

Clients served

Dashboard #5

Issue & Ticket Management