R
Responsible
The individual or team performing the tasks required to complete the work. These are the people doing the activity.
Welcome to Presto
RACI accountability,
RACI accountability,
built into the work.
Presto does more than store a RACI matrix beside a project. It allows managers to apply Responsible, Accountable, Consulted and Informed roles at the moments where ownership and decision rights matter most - across tasks, action plans, KPIs and PDCA phases.
The foundation
RACI turns activity into explicit accountability.
The RACI matrix is a widely recognised way to define and communicate the roles and responsibilities of people involved in a project, process or initiative.
A
Accountable
The person with overall responsibility for the result, including the authority to make final decisions and approve the outcome.
C
Consulted
Stakeholders with knowledge, expertise or perspective that should influence the work or the decision being made.
I
Informed
People who need visibility of progress, decisions and outcomes but are not directly responsible for execution or approval.
Why Presto is different
RACI can change as the work moves through its lifecycle.
A common weakness in project software is treating ownership as a single fixed name beside a project. In practice, the right person to plan the work may not be the person who executes it, checks it or approves what happens next.
Presto is designed around that reality. RACI can be used at the activity level and at key moments in the workflow, helping management connect decision rights and accountability to the phase the work is actually in.
This becomes especially powerful in PDCA, where the management expectation naturally changes between planning, execution, review and follow-up action.
Legacy teaching visual retained because it illustrates the core idea: accountability can move to different organisational roles as a project progresses through PDCA.
RACI + PDCA
Put the right accountability around each phase.
Applying RACI throughout PDCA can improve clarity, efficiency and management control because each phase has a different purpose and therefore may require different ownership.
PLAN
Identify who is Responsible for developing the approach, who is Accountable for approving it, and which stakeholders should be Consulted before execution starts.
DO
Clarify who executes each task and milestone so people can focus on assigned responsibilities without duplication or confusion.
CHECK
Make accountability for review explicit. The right manager or approver evaluates delivery, quality and whether the expected outcome has been achieved.
ACT
Give clear decision authority to the people who can standardise success, request corrective action, escalate issues or launch the next improvement cycle.
KEY
RACI should follow the governance need, not simply the organisational chart.
The people who execute the work and the people who approve, challenge or learn from it can be different. Presto makes those distinctions visible and usable.
How this looks in Presto
Assign and use RACI directly within the current Presto workflow.
Within an action plan, Presto keeps accountability visible alongside the work itself. Managers can define who is Responsible, Accountable, Consulted and Informed while maintaining clear visibility of the tasks, progress and delivery dates being governed.
RACI sits alongside the action plan, keeping ownership and accountability visible as work progresses.
The organisational benefits
Why RACI matters beyond the project plan.
The source article highlights several long-term benefits that come from consistently applying RACI to change and continuous-improvement work.
1
Clear roles
Reduce ambiguity by making responsibility and decision authority explicit.
2
Faster decisions
Give Accountable owners the authority to decide within their scope and reduce bottlenecks.
3
Better collaboration
Identify who should be Consulted and Informed so communication happens deliberately rather than accidentally.
4
Risk mitigation
Clear accountability makes gaps easier to identify before critical work is missed or poorly controlled.
5
Continuous improvement
Regularly revisiting ownership helps organisations refine processes and strengthen execution over time.
Accountability becomes more useful when it moves with the work.
Presto brings RACI into the lifecycle of projects, tasks, KPIs and PDCA governance so ownership is not just documented - it helps determine who acts, who approves and who needs visibility at the right moment.